For Service Providers
As a service provider you have responsibilities to ensure that discrimination and
harassment do not occur with respect to a service that you deliver to the public. This
area includes such services as schools, restaurants, theatres, stores or local government.
When a complaint is brought to the attention of the Commission, you may be contacted in an effort to resolve the issue informally (pre- complaint resolution). Once a formal complaint is filed, an initial review of the complaint will be done by the Commission to determine the appropriate next steps. These steps may include preliminary assessment, mediation, and/or investigation.
The following publications may help you understand your rights and responsibilities as a service provider:
Reasonable accommodation - You can remove barriers to equality of opportunity and participation
You can respect human rights and control the sale of intoxicating substances
How to respond to a human rights complaint
Fact Sheet: Discrimination is prohibited by the Human Rights Code
Fact Sheet: Harassment is prohibited by the Human Rights Code