For Landlords and Condominium Owners
As a landlord, property manager, rental agency or a condominium corporation you have responsibilities to ensure that discrimination and harassment do not occur with respect to rental or condominium housing. The Human Rights Code protects current and potential renters and condominium owners.
When a complaint is brought to the attention of the Commission, you may be contacted in an effort to resolve the issue informally (pre- complaint resolution). Once a formal complaint is filed, an initial review of the complaint will be done by the Commission to determine the appropriate next steps. These steps may include preliminary assessment, mediation, and/or investigation.
The following publications may help you understand your rights and responsibilities as a landlord, property manager, rental agency or condominium owner.