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Complaints

Responding to a Complaint

There is no requirement to file a formal response or Reply to the complaint. The Reply is however very important to the investigation of the complaint.
 
If a Reply is submitted, a copy will be provided to the complainant. The names of any third-parties will usually be removed.
 
The Commission will usually give the respondent 30 days to submit a Reply that responds specifically to details in the complaint and will also request documents or evidence that will assist in the investigation of the complaint.
In some cases a respondent may request additional time to prepare a Reply, which is usually granted because the delay will not negatively impact the complainant's place in the investigation queue.
 

For more information see our GUIDE TO RESPONDING TO A COMPLAINT


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